Use of Information, Data Protection and Internet Privacy
GlaxoSmithKline (GSK) is concerned for the privacy of visitors to its web sites
and protection of privacy is extremely important to us. However, please
remember that the security of information transmitted over the Internet cannot
be assured.
The following sections generally describe the types of information collected at
GSK sites and the uses made of it.
Personally Identifiable Information
GSK collects health related data and personally identifiable information such as
name, address, telephone number, e-mail address or other information only when
it is voluntarily submitted to us on this site. We may use the information to
improve our level of service and the content of our web site; provide you with
tips, helpful information, product news and updates; send you samples of
products; notify you of new GSK products and services; seek your views on our
products and services; and for our own internal purposes.
Please note that by submitting health related data and personally identifiable
information you are, unless you have otherwise indicated, consenting to such
information being processed for the above listed purposes. Further, you agree
that GSK shall have the unrestricted right to use and store on its internal
systems, whether in or outside the EU, any such information provided by you. In
this context please note that your information may cross national boarders
during processing.
This website and the database that will hold any information submitted by you
are hosted by GSK's selected third party supplier in the United States, in
accordance with instructions issued by GSK from the UK and this Privacy Policy.
By submitting personal information you are consenting to your personal
information being processed in the United States. If you have any queries
regarding this, please contact GSK on the address given below.
Where you submit personal information on this website, GSK may ask you to
consent to the publication of that information on this website, for example in
order to share your experiences with other website users. Where you give this
consent, GSK shall be entitled to edit and publish your story on this website
and acknowledge you as the author, using your full name. You may at any time
request GSK to remove your name and/or your story from this website, by
contacting GSK at the address below. GSK will endeavour to comply with any such
request as soon as possible and in any event within one month.
Under relevant data protection legislation (the Data Protection Act 1998 in the
UK) you are entitled to obtain from GSK (the Data Controller for the purposes
of the data protection legislation) a printout of the data held concerning you
and to have any inaccuracies in this data rectified.
Non-Personally Identifiable Information
GSK also collects non-personally identifiable information in aggregate form to
track data such as the total number of visits to our web sites, the number of
visitors to each page of our web sites, and the domain names of our visitors'
internet service providers. We use this information, which remains in aggregate
form, to understand how our visitors use our web sites so that we may improve
them. We may also share this information with other GSK companies. NO
PERSONALLY IDENTIFIABLE INFORMATION IS DISCLOSED IN THIS PROCESS.
Use of IP Addresses
An Internet Protocol (IP) address is a set of numbers that is automatically
assigned to your computer whenever you log on to your internet service provider
or through your organisation's local area network (LAN) or wide area network
(WAN). Web servers automatically identify your computer by the IP address
assigned to it during your session online.
GSK may collect IP addresses for the purposes of systems administration and to
audit the use of our site. We do not ordinarily link a user's IP address to
personally identifiable information of that user, which means each user's
session will be logged, but the user remains anonymous to us. However, we may
use IP addresses to identify users of our site when we feel it is necessary to
enforce compliance with the site's terms of use, or to protect our service,
site or other users.
Links to Other Web Sites
GSK web sites provide links to other GSK and third party web sites as a service
to our users. The privacy policy described here does not apply to those sites.
Please ensure you check the legal and privacy policy sections of any site you
link to.
Cookies
GSK may place a "cookie" in your computer's browser. Cookies are small text
files which provide us with information about how often someone visits our
site, and what they do during those visits. Cookies do not themselves contain
any personally identifiable information but if you provide such information to
us, for example by registering with us, it may be linked to the data stored in
the cookie.
Security
GSK operates secure data networks protected by industry standard firewall and
password protection.
GSK has security measures in place to attempt to protect against the loss,
misuse and alteration of your user data under our control.
Except as outlined below, only authorised employees have access to the
information you provide us. Further, we impose strict rules on GSK employees
who have access either to the databases that store user information or to the
servers that host our services. While we cannot guarantee that loss, misuse or
alteration to data will not occur, we make every effort to prevent such
unfortunate occurrences.
Sharing Personally Identifiable Information with Third Parties
GSK will not sell or rent personally identifiable information to any third party
for any purpose.
In certain special cases, we may disclose your personally identifiable
information in the following circumstances: (i) sometimes carefully selected
third parties are used to provide GSK with support services in connection with
its web sites and such parties may, from time to time, have access to your
information to enable them to provide those services to GSK. Please rest
assured that all companies providing such support services are required by GSK
to meet the same high standards of data protection; (ii) when we have reason to
believe that disclosing this information is necessary to identify, contact or
bring legal action against someone who may be causing injury to you, or
otherwise injuring or interfering with GSK's rights, property or operations,
other users of this site, or anyone else who could be harmed by such
activities; or (iii) when we believe the law requires it, or in response to any
demand by law enforcement authorities in connection with a criminal
investigation, or civil or administrative authorities in connection with a
pending civil case or administrative investigation.
Binding Nature
By submitting personal and/or health related data you agree to be bound by our
privacy policy and agree that GSK may, in its sole discretion, disclose
information about you in the circumstances and to the extent set out in this
policy.
Contact Us
You can request a copy of the information we hold concerning you or revoke your
consent to our using your information for the above listed purposes at any time
by contacting us on 0208 047 2700 or emailing us at
customer.relations@gsk.com
Changes
Any changes to this privacy policy will be communicated promptly on this page.